Shipping Information

We use DHL and DPD for rapid World-Wide deliveries. In the UK, we also use both APC Overnight and Parcelforce.

We don't use slow budget services or send items with inadequate protection. We partner with other UK exporters to negotiate the lowest rates available for premium express services.

No need to log in to get your shipping quote, just choose the items you require on the site, choose your destination country in the header, then choose "Proceed to Checkout" to see the shipping options and prices. Most remote areas and islands are also covered by the shipping calculator.

Shipping Weights - The LR Direct website calculates shipping based on the weight of the products ordered and includes an allowance for packaging. We use the volumetric weight, which is an adjusted weight used by carriers based upon the actual size of the item as well as the weight. Items which are large but not very heavy will usually have a higher volumetric weight than actual weight.

Please note: We are shipping over 200,000 different parts to 140 countries. In rare cases where there is an error with the product weight or country settings, we may ask you for extra shipping costs. If you do not accept the extra costs, we will immediately cancel or refund any payment made.

We have options for deliveries to all European countries. All of our deliveries to European countries are made by the above-named carriers based on the destination and the size of the order. The tracking details will be emailed to you at the time of dispatch.

Calculated live in the shopping cart, our delivery costs are very competitive. DHL is able to ship from the United Kingdom to most of North America within 4 days.

We have been exporting parts worldwide for over 20 years, and we have gained an excellent reputation for the speed and efficiency of our service.
We are partnered with Global-E, acting as your seller on record, enabling you to purchase and receive our products in over 100 countries.

When you buy LR Direct products through Global-E, you will see that your payment method is charged by **Global-E/LR Direct** and the purchase is subject to Global-E's terms and conditions and privacy policy. These are clearly presented in the checkout before you confirm your order.

Please Note: If you have a query for Global-E, please use our Contact Form and we will reach out to them on your behalf.

In partnership with Global-E we use DHL and DPD for shipping (see individual country pages for destinations, transit times) and parcels can be tracked from the moment they leave our warehouse.

Please note that we do not charge UK VAT on orders despatched directly outside the UK. Your local import duties/taxes can usually be pre-paid in the Checkout and where this has been done we guarantee no extra charges on arrival. Extra payment demands by your local DHL or DPD office should be firmly rejected and referred to our customer service department asap.

As soon as your order has been shipped, the carrier will email you a confirmation, which will include the parcel tracking number and the web address where you can track your parcel. You may also receive text message updates.

The estimated delivery times shown relate to 'Business Days' from despatch and exclude weekends and bank holidays. All delivery times are guides, we do not give guarantees on behalf of our couriers. Please note that the delivery driver may need assistance to unload large/heavy items.

When you sign for a parcel being delivered, please inspect it carefully. If it has been damaged in transit or if it looks as if it has been tampered with or re-packaged, you can mark the delivery note 'Parcel Damaged', before signing, or even refuse delivery in serious cases.

Each part is visually checked for condition before leaving our premises. However, we are reliant upon considerate handling by our carriers.

Some deliveries involve more than one parcel - please check that they have all been received and that you have signed for the correct quantity.

We must be advised within 48 hours of delivery of any shortages or damaged goods or parcels.

If your parcel does not arrive, we need to establish a claim with the carrier concerned before we are able to send a replacement consignment.